Free Trek Completion Policy: What Happens If You Cannot Finish Your Trek with Trekup India

If you cannot finish a trek with us because of weather, an official order, an illness or a family emergency, you may be able to come back and complete the same trek, and we refund your trek fee in cash after you finish it. This is our Free Trek Completion Policy.

What the Free Trek Completion Policy is

If you cannot finish a trek after it has started, for a reason that qualifies, you can return later to complete the same trek. After you finish it, we refund the trek fee you paid, in cash, to your bank account.

This is different from our cancellation policy. If you cancel before the trek, the money comes back as a Trek Voucher. The Free Trek policy is for treks that began and could not be completed. You can read the cancellation terms in our cancellation and refund policy.

Which reasons qualify, and which do not

You can apply if you could not complete the trek because of:

• Route closure or safety concerns
• Natural disasters or severe weather, such as a snowstorm
• A government, Forest Department, administrative or other official order
• Other force majeure events
• A medical condition, illness or injury during the trek
• A serious family emergency
• Other genuine, unforeseen circumstances beyond your control

You are not eligible if you were sent down for breaking the trek rules, such as drinking, smoking or ignoring instructions. You are also not eligible if you leave by your own choice for a reason that is not on the list above.

The trek leader's safety decision is final. If a trek leader sends you down for fitness, altitude sickness or another health or safety reason, you do not get a voucher or a refund on the original booking, but you can still apply for a Free Trek.

How to apply: the 14-day deadline

Email trekops@trekupindia.com within 14 calendar days of the date you could not complete the trek. The deadline is the same for every reason, so do not wait.

Documents

• Medical reason: a medical certificate, doctor's prescription or report, hospital or clinic records, and any relevant diagnostic reports. We may ask for other documents, and we may verify them. Sending documents does not guarantee approval.
• Family emergency: reasonable supporting documents.
• You do not need a recommendation from your trek leader. We already hold the trek records.

If you feel unwell on the trek, tell your trek leader straight away and follow the safety instructions. The trek leader may advise you to go down if continuing is unsafe.

Approval

We review your claim and, if it is approved, your trek coordinator sends you a confirmation email. You can book your free trek only after you receive that email. The approval is for the same incomplete trek only. It is personal, you cannot transfer it, and you can use it once.

How to book and complete your free trek

1. Choose an available departure of the same trek.
2. Book as usual and pay the full trek amount upfront.
3. Book at least 15 days before the trek date.
4. Complete the trek.

After you finish, we refund the eligible trek fee in cash to your bank account within 14 working days, subject to verification. It is not a voucher or a credit.

The refund covers the trek fee only. It does not cover transport, permits and entry fees, insurance, rental and personal gear, accommodation outside the package, personal or emergency expenses, extra porter or mule charges, or other add-ons.

If you cancel or change the date of your Free Trek booking, our standard cancellation schedule and date change policy apply. Cancelling does not give you a new approval.

Who pays for what, how long it lasts, and price changes

Going down early

• If the whole group goes down (for a snowstorm, route closure or official order) and you are fit, there is no extra charge.
• If you go down alone for your own medical reason or a family emergency, you pay all descent costs, such as mules, porters, transport and medical fees. Extra support you need because you cannot keep up with the group is also at your cost.
• For a family emergency, you also pay your return and early departure costs, including emergency transport, porter charges, accommodation and onward travel.

How long the approval lasts

Your approval is valid for 2 years from the date of the approval email. It is not extended automatically, and after it expires no refund is given under this policy.

If the trek price changes

If the price goes up before you book, you pay the difference, and the refund is limited to the price at the time of approval. If the price goes down, you pay the lower price and receive the amount you paid.

Misuse

We may reject or cancel an approval for false information, manipulated documents, an unauthorised transfer or sale, missing documents or any other fraudulent claim. No refund is paid in such cases.

FAQs about the Free Trek Completion Policy

What is the Free Trek Completion Policy? It lets you return to complete the same trek if you could not finish it for a qualifying reason, and we refund your trek fee in cash after you complete it.

Is this the same as a cancellation voucher? No. A voucher is for cancelling before the trek. The Free Trek policy applies after a trek has started.

How long do I have to apply? 14 calendar days from the date you could not complete the trek, by email to trekops@trekupindia.com.

Do I need my trek leader to recommend me? No. We already hold the trek records.

Is approval guaranteed if I send documents? No. We review every claim and may verify your documents.

Can I use it for a different trek? No. It applies only to the same incomplete trek.

Can I give it to someone else? No. It is personal and non-transferable, and you can use it once.

How soon should I book the free trek? At least 15 days before the trek date, and only after you get our approval email.

When do I get the refund? In cash, within 14 working days after you complete the trek, subject to verification.

Does the refund cover transport or add-ons? No. It covers the trek fee only.

How long is the approval valid? 2 years from the date of the approval email.