

Before booking any trek with Trekup India, we recommend carefully reviewing our terms and conditions. These guidelines cover booking policies, payment terms, cancellations, itinerary changes, safety protocols, and other important aspects of trekking in India, Nepal, and Mount Kilimanjaro. By confirming your booking, you agree to follow these policies to ensure a safe and smooth trekking experience.
General Policy Terms and Conditions – Trekup India
These general terms and conditions, which may be updated or amended from time to time, apply to all services provided by Trekup India.
By accessing, browsing, using, or completing a reservation through our website or mobile platform, you acknowledge that you have read, understood, and agreed to all trek-related terms and conditions set forth by Trekup India.
A binding agreement between the customer and Trekup India is established once full payment has been received and a Confirmation Invoice has been issued by Trekup India.
The individual making the booking, whether for themselves or on behalf of other participants, accepts these terms and conditions on behalf of all members included in the reservation. This individual is also fully responsible for ensuring that the total payment is made in full.
Travel Itinerary and Changes
At Trekup India, each travel itinerary is thoughtfully crafted by our team of experienced mountain experts and professionals. While we strive to follow the planned itinerary as closely as possible, changes may be necessary due to unforeseen circumstances or events beyond our control. These may include, but are not limited to, adverse weather conditions, natural calamities, landslides, vehicle breakdowns, local curfews, strikes, or any other unexpected situations.
In such cases, itinerary modifications may be made on short notice, and any resulting additional expenses shall be borne by the customer.
Please note that the driving distances and travel times mentioned in the itinerary are approximate and may vary depending on en route stops or road conditions.
We strongly recommend keeping at least one buffer day before your return journey. Mountain adventures are inherently unpredictable, and challenges such as vehicle issues, roadblocks, or local disruptions can cause delays. A buffer day helps avoid last-minute stress and allows flexibility. If no delays occur, you can make the most of this day by exploring local attractions or enjoying additional sightseeing.
For Foreigner:- For foreign nationals, forest permit fees will be charged additionally, depending on the trek.
Pricing and Cost Revisions
All prices listed on the Trekup India website and associated documents are based on current rates and in accordance with the prevailing Indian government tax structure. Trekup India reserves the right to revise or modify the published prices at any time, without prior notice, due to changes in internal policies or external factors.
Please note that all quoted program costs are calculated based on the current tax regime. Any changes, revisions, or increases in taxes imposed by government authorities, local administrations, or associations will directly impact the overall cost, and any resulting increase shall be borne by the customer.
Prices are subject to change at any point unless your booking is confirmed with an advance payment. Kindly note that even the price quoted at the time of inquiry is valid only for a limited time and may vary if the booking is not completed within the specified window.
Significant increases in transportation costs, local union charges, government fees (including fuel surcharges), or accommodation rates provided by third parties may also influence the final price. Any such unforeseen costs are the responsibility of the customer.
Important Note: All prices quoted for itineraries are based on a minimum group size of six (6) participants. If this minimum number is not met, Trekup India reserves the right to either:
Special Offers and Discounts
Please be advised that Trekup India may, from time to time, announce special discount offers on select treks and specific departure dates. However, once a travel product has been purchased, no retroactive adjustments to rates or quotes will be made.
Promotional codes and special offers must be applied at the time of booking by entering the relevant code in the designated field on the payment page. These discounts cannot be applied retroactively under any circumstances, including as a refund or post-purchase adjustment.
Please note that all promotional discounts—such as early bird offers or promo codes—apply only to the base cost of the trek. They do not apply to additional services or extras, including but not limited to rental gear, offloading charges, or other optional add-ons.
Payment Policy
At Trekup India, we have designed a customer-friendly payment policy to ensure a smooth and hassle-free booking experience. The payment structure is as follows:
Our payment gateway is 100% secure and powered by Razorpay, a trusted payment platform. We accept multiple modes of payment for your convenience:
We also offer EMI options on select payment methods to make the process even more flexible.
Cancellation Policy
At Trekup India, we aim to offer a fair, flexible, and transparent cancellation policy. For more detailed information, you can also visit: www.trekupindia.com/cancellation-policy
Important Note: All cancellations must be submitted in writing to Trekup India. Cancellations are considered effective only upon receipt of written notice by our office in Dehradun, Uttarakhand. No verbal or informal communication will be considered valid for cancellation.
At Trekup India, we understand unforeseen circumstances can arise. That’s why we offer a Trek Voucher system to minimize the financial impact on our trekkers.
For any queries or to redeem your Trek Voucher, please write to us at: nanda@trekupindia.com
Trek Date Change Policy
We understand that plans may change, and we offer flexibility to help you manage your travel arrangements. Please review the following guidelines regarding trek date changes:
Unused Services Policy
No refunds or reimbursements will be provided for any unused services, including but not limited to:
These services are non-refundable and non-exchangeable, regardless of the reason for non-utilization. No exceptions will be made under any circumstances.
Accommodation and Trekking Equipment
Accommodation:
Trekking Equipment:
Toilet Facilities During the Trek
During the trek, we provide dry toilet facilities for our trekkers. The process for using the facilities is as follows:
We do not advise the use of wet wipes or water for this purpose, as it can impact the environment and cleanliness of the area.
Please ensure you follow these guidelines to maintain both personal hygiene and the integrity of the trekking environment.
Transport and Luggage Responsibility
Trekup India reserves the right to employ the services of subcontractors, particularly when company-owned transport is not available. Rest assured, all drivers are qualified, trained, and experienced in both plains and mountainous terrain. Clients are not permitted to drive any vehicles during the trek.
The vehicles used are assigned based on group size, and typically, we use Bolero vehicles, Tempo Travelers, or buses, depending on the number of participants.
We strongly advise all travelers to handle their luggage and personal belongings with care throughout the trek. You are responsible for your own luggage, and it is essential to check your belongings when boarding and deboarding vehicles to ensure that nothing is left behind.
Pickup and Drop-off Information
As most of our base camps are located at a distance from city centers, all pickups typically occur in the early morning hours, with general pickup times ranging from 05:00 to 06:30 hours.
The pickup locations are selected to be centralized and convenient for trekkers arriving from airports, railway stations, or bus stations. Generally, the pickup point is located near the railway or bus station.
In special cases, we provide a 30-minute buffer time to accommodate any delays. However, if a trekker fails to reach the designated pickup point within the specified time, they will be responsible for reaching the base camp at their own cost. Trekup India will not be responsible for any additional costs incurred.
The drop-off location is always the same as the pickup point, and trekkers are typically dropped off in the evening between 18:00 to 19:00 hours.
We strongly recommend that all trekkers plan their onward travel for late evening or the next day to avoid any potential inconvenience.
Trek Leaders and Guides
All our Trek Leaders and guides at Trekup India are qualified, highly experienced, and professional. They undergo extensive training by Trekup India to ensure they are fully equipped to lead you on your adventure.
Each of our Trek Leaders holds certifications from national institutions in both Basic Mountaineering and Advanced Mountaineering Courses. Additionally, they are trained in basic first aid and search and rescue operations, ensuring they can handle any situation that may arise during the trek.
Insurance Disclaimer
Trekup India does not provide any travel, adventure, or medical insurance to our customers, nor do we charge any fees for such coverage. We strongly recommend that every trekker obtain insurance before embarking on the trek.
While we do not offer insurance, our team will be happy to assist you in connecting with a third-party insurance company for coverage. However, please note:
Trekup India’s role is limited to assisting with the communication between you and the insurance firm, and we are not responsible for the insurance process beyond that.
Medical Disclosure and Conduct During the Trek
Liability and Force Majeure
Trekup India shall not be held accountable for any consequences arising from:
Additionally, the company will not be responsible for any accidents, breakdowns, or delays involving vehicles, buses, or any other mode of transport included in the program schedule.
By booking with us, passengers are aware that such circumstances may arise. We will do our best to notify you promptly should such situations occur. In the event of such disruptions, Trekup India reserves the right to modify or cancel any trip as necessary. Any additional costs incurred due to these changes will be the responsibility of the guests.
Trekup India will also not be held liable for any damage or loss to your personal belongings during the trek.
Emergency Assistance:
In the event of natural calamities or emergencies, Trekup India or our operational partners on the ground will manage safety and other urgent needs as required. Due to the nature of such situations, assistance may be provided without prior consultation with customers. Please note, the cost of emergency actions will be the sole responsibility of the customer.
Safety and Responsibility Disclaimer
Trekup India is committed to ensuring the safety and well-being of all trekkers throughout the trek. However, trekking and adventure activities inherently involve elements of risk and unpredictability. As such, participants will be required to sign a ‘Waiver of Responsibility Disclaimer Form’ prior to the start of the trek.
This waiver serves as an acknowledgment that trekkers must exercise personal judgment, caution, and care at all times—for their own safety and for the safety of fellow participants.
Trekup India makes every reasonable effort to ensure the accuracy of information presented on our website and in our communications. However, we cannot be held responsible for any errors or omissions that may occur despite our best efforts.
Feedback, Complaints, and Legal Jurisdiction
If you experience any issues or challenges during your trek, we request that you immediately inform the relevant authority on the ground. Please contact your Trek Leader directly, or reach out to our Operations Manager, Mr. Nanda Rawat, at nanda@trekupindia.com.
Prompt communication allows us to take corrective action at the moment and resolve issues as efficiently as possible. Trekup India cannot be held responsible for non-performance or dissatisfaction if we are not informed of a problem at the time it occurs, when remedial action could be taken.
In the unlikely event that a concern cannot be resolved during the trek, you may submit a formal complaint in writing to the company within 7 days of returning home.
Any disputes arising out of or in connection with services provided by Trekup India shall be governed by Indian Law, and both parties agree to submit to the jurisdiction of the courts in Dehradun, Uttarakhand.
All information provided by the company, whether verbally or in writing, is shared in good faith and believed to be accurate at the time of communication. However, the company cannot be held liable for any unintentional errors or outdated information. In the event of a conflict, the Terms & Conditions outlined herein shall take precedence over any prior representations or warranties.
Personal Information and Confidentiality
In the course of booking and organizing your trek, Trekup India may require you to provide certain personal information, such as dietary preferences, medical history, or details of any disabilities or conditions that may affect your participation.
By booking with Trekup India, you acknowledge that you have read, understood, and agreed to all terms, including those mentioned in the note section of the trip details.
At Trekup India, we take pride in being a renowned name in the field of adventure and trekking, operating with more than 15,000–20,000 trekkers around the year. We are proud to share that 99.9% of our trekkers are respectful, cooperative, and well-prepared for their Himalayan journeys.
However, in rare cases, certain individuals deliberately disregard policies, engage in misconduct, or attempt to shift blame onto the company and its staff. Such behavior not only disrupts the experience for others but also poses risks to safety, reputation, and the environment.
To safeguard our trekkers, staff, and the local communities we work with, Trekup India reserves the right to permanently blacklist any tourist or trekker whose actions are found to be harmful, disruptive, or against our code of conduct.
A trekker may be blacklisted permanently under any of the following circumstances:
Safety is our top priority. Trekkers must provide complete and truthful medical details at the time of registration. Blacklisting may occur if:
This is non-negotiable, as false information can endanger both the individual and the group.
We respect personal privacy and expect trekkers to do the same. The following actions may lead to blacklisting:
Trekup India retains full authority to interpret and enforce this policy. Decisions regarding blacklisting are final and binding. Blacklisting may also be accompanied by legal action where required.
By registering for any trek or event, every participant automatically agrees to follow this policy.
At Trekup India, we understand that purchasing all trekking gear may not always be practical or necessary for every trekker. To make trekking more accessible and hassle-free, we offer a Rental Gear Facility with high-quality, well-maintained equipment at affordable rates.
At Trekup India, we encourage trekkers to carry their own backpacks as part of the Himalayan trekking experience. However, we understand that in some cases trekkers may prefer to offload their bags. For this purpose, we provide a Backpack Offloading Facility, where backpacks are transported by mules or porters between camps.
If a trek is cancelled before departure, offloading charges will be refunded as per trek cancellation terms.
Trekup India offers special discounts to inspire enthusiastic trekkers. Checkout our Discount policy here.
Our group discount policy allows you to save money when booking a trek with a group of 10 or more individuals. You will only need to pay for 9 people, as we waive off the trek fee for one person in the group. It’s important to note that the discount amount does not include the 5% GST. We look forward to hosting your group on our trekking adventure soon!
Our company provides a special discount to young adventurers between the ages of 9 and 14, as part of our efforts to promote early exploration and trekking. Did you know that trekking can be a wonderful activity for children? At our organization, we strongly believe that kids should experience the joys of trekking.
It’s not only a fun and exciting way to spend time outdoors, but it’s also a great way to promote physical activity and healthy habits. So, why not consider taking your little ones on a trekking adventure? We’re sure they’ll love it!
We have some exciting news for you! Trekking with Trekup India regularly has its own rewards. As a token of appreciation, we are offering a fantastic 10% discount on your fourth trek with us. So, what are you waiting for? Come and join us on our amazing treks, and let’s explore the beauty of nature together!
Please note the following discount policies when booking your trek with Trekup India: