Overview

Trekup India runs all ground operations in-house, so cancellations from our side are rare. If a trek is cancelled for personal reasons, weather, government regulations or any other circumstance, this policy applies. If you cancel, the schedule below applies. If Trekup India cancels the trek, see Cash refunds and Force majeure below.

Booking tip: Book at least two months in advance to secure your spot and allow smooth coordination.

How to cancel: Submit a cancellation request through the Trekup India website and inform your trek coordinator. The person who made the booking can cancel for the whole group or for individual trekkers.

Cancellation and refund schedule

When you cancel, the refund depends on how many days remain before your trek start date. Refunds are issued as a Trek Voucher valid for 12 months, not as cash.

If you change your trek date, the booking can no longer be cancelled (see Trek Date Change Policy). Transport, backpack offloading and rental gear have their own rules (see Add-on services below).

Apart from the Free Trek refund described below, a cash refund is given only when Trekup India cancels a trek for a reason within its own control, for example when the minimum group size of 6 trekkers is not reached. In that case you receive a cash refund of the amount you paid.

No cash refund is given in these cases:

• You cancel the trek yourself. You receive a Trek Voucher as per the schedule above.
• The trek is cancelled due to external factors such as severe weather, natural disasters or sudden government restrictions. See Force majeure below. If the trek had already started, the Free Trek Completion Policy applies.

If a trek is cancelled before it starts because of events beyond our control, such as natural disasters, severe weather or sudden government orders, we review each case and offer the best possible alternative.

• The usual alternative is a Trek Voucher for the amount paid, minus non-recoverable costs already incurred (for example permits, accommodation and GST).
• No cash refund is given.
• The standard Trek Date Change Policy does not apply. Any rescheduling is offered at Trekup India's discretion.
• Your coordinator will confirm the outcome in writing.

If the trek has already started and you cannot complete it for any of these reasons, the Free Trek Completion Policy applies instead.

A Trek Voucher is the balance left after the cancellation deduction. It is valid for 12 months from the date of issue and appears directly in your Trekup India account.

What it can be used for: Any trek, tour or yatra in India operated by Trekup India Adventures Pvt. Ltd. It cannot be used for international trips.

Terms:

• The voucher can be applied only when making a new booking.
• It can be redeemed only for the same number of persons it was issued for.
• It cannot be reissued, altered or revalidated. The only exception is the one-time extension described below.
• It can be gifted to a family member, friend or relative if you cannot join.
• Once redeemed, the amount is non-refundable, even if the new trip is later cancelled.

Cheaper or costlier treks: If the new trek costs more than the voucher, you pay the difference at the time of booking. If it costs less, the unused balance stays on the voucher until its expiry date.

Trek Voucher extension policy

If you cannot use your voucher within its 12 months, you can extend it once for a fee. The fee is deducted from the voucher amount.

Rules:

• Apply through the Trekup India website at least 15 days before the voucher expires. Late requests are not accepted and the voucher expires.
• The fee is non-refundable, even if the extended voucher is never used.
• Each voucher can be extended only once.
• Once confirmed, you receive an email or message with the new validity date.
• The extended voucher follows the same usage rules as any Trek Voucher, and can be redeemed only at the time of booking.

Use your voucher as early as possible in the extended period to get your preferred trek and dates.

We try to accommodate date changes wherever possible. Submit your request through the Trekup India website at least 10 days before your original trek start date.

Fee: Your first date change is free. Any later date change costs 10% of the invoice amount.

Conditions:

• The new date must fall in the same trekking season as the original trek and must have a slot available.
• If the trek costs more on the new date, you pay the price difference before the change is confirmed. If it costs less, the difference is issued as a Trek Voucher, not refunded.
• If your preferred date is not available, you can choose a Trek Voucher of equal value, valid for 12 months.
• Once a date change is processed, the booking can no longer be cancelled.

Date changes are not accepted:

• Within 10 days of the original trek start date.
• For cancellations or changes caused by natural disasters, government restrictions or other force majeure events.
• If you do not report on the scheduled date without prior communication (no-show).

For questions, contact your assigned trek coordinator.

Quick guide: cancel or change dates

What you can do at each point before your trek starts.

A later date change costs 10% of the invoice amount, and a booking whose date has been changed cannot be cancelled.

Every trek has a fitness requirement, shared on its trek page. The Trek Leader's decision on safety is final.

• If you cannot meet the fitness requirement and are not allowed to start the trek, or you pull out because you are not prepared, the standard cancellation schedule applies.
• If the Trek Leader sends you down during the trek for lack of fitness, altitude sickness, a health issue or a safety concern, no Trek Voucher or refund is given. You may apply for a Free Trek under the Free Trek Completion Policy below.
• If you are sent down for breaking trek rules, such as drinking, smoking or ignoring the Trek Leader's instructions, or you leave the trek by your own choice for a reason not listed in the Free Trek Completion Policy, no Trek Voucher, refund or Free Trek is given.

These rules apply only to services you booked separately. Some treks include transport in the trek fee. For those treks there is no separate transport booking, and the transport follows the cancellation schedule above.

Wherever a 90% refund is stated, the 10% deduction covers transaction charges. Refunds go to your original payment method within 7 to 10 working days, usually sooner. If you paid with a voucher, the refund is credited back as a voucher, as long as it is still valid.

Transport

• If you cancel at least 24 hours before Day 1, you get a 90% refund.
• If you cancel less than 24 hours before Day 1, no refund is given, because the transport is already arranged.
• Transport is linked to a specific trek date and batch, and does not carry forward if you change your trek date. It is cancelled automatically, with a 90% refund if the date change is made at least 24 hours before Day 1. You then book transport again for the new date.
• If Trekup India cancels the trek because of external factors before you begin travel from the pickup point, the full transport amount is refunded.

On the day:

• Vehicles leave at a fixed time from the pickup point. If you are late, you arrange a separate vehicle at your own cost, and no refund is given.
• If you need to descend early for any reason, you pay for your own vehicle. No refund is given for unused transport.
• Misbehaviour with fellow trekkers or the driver is not tolerated. You may be asked to get off at the nearest safe point (a taxi stand or town), and no refund is given.

Backpack offloading

Offloading is arranged in advance through mules or porters. Once the trek begins, these arrangements cannot be changed or refunded.

• If you cancel at least 24 hours before Day 1, you get a 90% refund.
• If you cancel less than 24 hours before Day 1 and before reaching base camp, no refund is given.
• If you cancel after reaching base camp and before the trek begins, because you want to carry your own backpack, you receive a voucher valid for 12 months. It can be used for another trek, transport or offloading.
• If you cancel after the trek has started, no refund or voucher is given.
• If you return midway for any reason (medical, personal, disciplinary or weather), no refund or voucher is given.
• If you change your trek date, the offloading booking is cancelled, with a 90% refund if the change is made at least 24 hours before Day 1. You then book offloading again for the new date.
• If Trekup India cancels the trek before it starts, the full offloading amount is refunded.

Rental gear

• If you cancel at least 24 hours before the trek start date, you get a 90% refund. If you cancel less than 24 hours before the start date, whether online or on the trek, no refund is given.
• Gear bookings cannot be rescheduled or postponed. Cancel and book again. Within 24 hours of the start date, no refund is given.
• Size changes are possible only up to 24 hours before the start date, subject to availability. No size changes are made within 24 hours or at base camp, and no refund is given for such cancellations.
• If you return midway because of ill health, disciplinary reasons or personal reasons, no refund is given.
• If the trek has started and you must descend because of bad weather or a natural calamity, no refund is given.
• If Trekup India calls off the trek before it starts, you get a 90% refund.
• For damaged or lost gear, a fine is charged based on the extent of the damage, as decided by the store-in-charge using the fine chart. It is deducted from your deposit or paid by QR code. If the fine is higher than the deposit, you pay the balance at base camp.

If you cannot complete a trek after it has started, for a reason listed below, you may be eligible for a Free Trek. You return to complete the same trek, and the trek fee you pay for it is refunded in cash after you finish. Approval depends on the eligibility rules and documents in this section. A Free Trek is separate from the Trek Voucher issued on cancellation.

When you may be considered

• Route closure or safety-related concerns.
• Natural disasters or severe weather, such as a snowstorm.
• Government, Forest Department, administrative or other official orders.
• Other force majeure events.
• Medical condition, illness or injury during the trek.
• Serious family emergency.
• Other genuine and unforeseen circumstances beyond your reasonable control.

A Free Trek is not given if you are sent down for breaking trek rules, or if you leave the trek by your own choice for a reason not listed above.

Medical conditions and emergencies

If you leave the trek for a medical reason, Trekup India will ask for documents showing you were unable or medically unfit to continue. These may include:

• Medical certificate.
• Doctor's prescription or medical report.
• Hospital or clinic records.
• Relevant diagnostic reports.
• Any other medical documents Trekup India reasonably requests.

Conditions:

• Tell your Trek Leader about the medical condition immediately.
• Follow the safety instructions of the Trek Leader and the Trekup India operations team.
• If continuing could be unsafe, the Trek Leader may instruct or recommend that you stop and descend.
• Submitting medical documents does not guarantee approval.
• Trekup India may verify the documents and circumstances before approving a claim.

Costs of descent: If you descend because of your own medical condition and return to the city, you pay your own descent costs: mules, porters, transport and medical fees. After this, you can apply for a Free Trek.

Family emergency

If a genuine and serious family emergency forces you to leave, tell your Trek Leader immediately. You will descend at the earliest safe and operationally feasible opportunity, as decided by the Trek Leader and the operations team. Reasonable supporting documents may be required.

You bear all expenses of your return or early departure, which may include:

• Transport from the trek route or base camp, including emergency transport.
• Porter or support staff charges, where required.
• Accommodation, food and other personal expenses after leaving the trek.
• Transport to your home or onward destination.
• Any evacuation or additional logistics costs.

Who pays for the descent

• If the whole group descends (for example because of a snowstorm, route closure or an official order) and you are physically fit, our team brings you down and you pay nothing extra for the descent.
• If you descend alone because of your own medical condition or a family emergency, you pay your own descent costs, as described above. If you are not fit enough to descend with the group and need extra support (mules, porters, a separate vehicle or medical care), you also pay for that support.

How to apply

Email trekops@trekupindia.com about your free trek within 14 calendar days of the date you could not complete the trek. This applies to every reason listed above. Attach any supporting documents from your side, such as medical documents or proof of a family emergency. Trekup India already holds the trek records, so you do not need a recommendation from the Trek Leader or Slope Manager.

If your claim is approved, your trek coordinator sends you a written email confirming that you are eligible for a Free Trek. You can book your free trek only after you receive this email.

What the approval gives you

The approval lets you return and attempt the same trek at a later date, subject to availability. It:

• Is issued only after Trekup India approves your claim.
• Applies only to the same trek you left incomplete.
• Is personal to you and cannot be transferred, sold or gifted.
• Can be used only once.

Booking your Free Trek

After you receive the approval email, follow the normal booking procedure:

1. Select an available departure of the same trek.
2. Make the booking as usual and pay the full trek amount at the time of booking.
3. Book at least 15 days before the trek date.
4. Complete the trek successfully.

After you complete the trek, the eligible trek amount is refunded in cash to your bank account within 14 working days, subject to verification and compliance with this policy. The refund is paid as money, not as a voucher or credit.

You can cancel or change the date of a Free Trek booking. A cancellation follows the standard cancellation schedule above, and a date change follows the Trek Date Change Policy. A Free Trek approval can be used only once, so cancelling a Free Trek booking does not give you a new approval.

What the refund covers

The refund covers the trek fee only. You pay for everything else, including:

• Transportation.
• Trek permits and entry fees.
• Insurance.
• Rental and personal equipment.
• Accommodation outside the trek package.
• Personal and emergency expenses.
• Porter or mule charges outside the included package.
• Any other additional services or expenses.

Validity

The Free Trek approval is valid for 2 years from the date of your approval email. You must book and complete the trek within this period. After it expires:

• You can no longer book the Free Trek.
• It is not extended automatically.
• No refund is given under this policy.

Trek price changes

If the trek price rises between the date of your approval email and the date you book, you bear the difference. You pay the full price when you book, and the refund is limited to the trek amount at the time of your approval. The applicable price is the one Trekup India communicates when you book. If the price falls, you pay the lower price at booking and the refund is the amount you paid.

Example: This year the trek fee is ₹5,000 and you receive your approval email. Next year the same trek fee is ₹5,500. You pay ₹5,500 at booking. After you complete the trek, ₹5,000 is refunded to your bank account, and you bear the ₹500 difference.

Misuse of this policy

Trekup India may reject or cancel a Free Trek approval in cases of:

• False or misleading information, or misrepresentation of circumstances.
• False or manipulated documents.
• Unauthorised transfer or sale of the approval, or any other misuse.
• Failure to provide the required supporting documents.
• Any other fraudulent or unauthorised claim.

In such cases the approval may be cancelled and no refund will be paid under this policy.