We appreciate your choice of Trekup India for organizing your travel plans. Our goal is to offer you a smooth and hassle-free booking process. In the following section, we explain our policy for confirming your trip.

At the time of receiving your initial booking request, our team of Yatra experts will immediately confirm the accessibility of your preferred travel package. Our Yatra specialist will get in touch with you for a comprehensive discussion regarding the trip.

After verifying the availability of your selected travel package, you will need to  proceed with booking the payment process as described below.

To secure your booking for the tour package, a 30% deposit of the total invoice amount is required. The remaining balance must be paid in full 15 days before the trip start date. You have the option to make the deposit payment either online through our secure website payment gateway or via bank transfer following instructions provided by our reservation team. The deadline for the deposit payment will be advised upon booking. Failure to meet this deadline may lead to the cancellation of your reservation. Your Yatra expert will send you a comprehensive confirmation email with detailed information about your booking, including the itinerary, accommodation specifics, and any other pertinent details about the trip.

Trekup India will assign your Yatra coordinator to keep you in the loop throughout your booking process, so you can focus on getting prepared for your Yatra! Our team will keep you updated on any changes or updates to your itinerary, ensuring that you're always well-informed and ready to make the most of your travel experience.

We appreciate your decision to choose Trekup India and are excited to offer you a memorable journey.

We at Trekup India recognize that situations can change unexpectedly, leading to the need to cancel your Yatra booking. To maintain fairness and clarity for all our valued  travelers, we have established a cancellation policy that requires all cancellation requests to be made in writing to our operation team through email to nanda@trekupindia.com

On your cancellation request, please include your booking reference number, full name, and reservation details.

The cancellation fees are determined by the timing of your cancellation about the tour departure date and the terms of your booking. Depending on when you cancel, the following fees may apply:

- Cancellations made 45 days before the tour departure date will incur a 15% cancellation fee of the total Invoice Amount. 

- Cancellations made between 44-30 days before the tour departure date will incur a 25% cancellation fee of the total Invoice Amount.

- Cancellations made between 29-15 days before the tour departure date will incur a 50% cancellation fee of the total Invoice Amount.

-Cancellations made between 14-01 days before the tour departure date will incur a 100% cancellation fee of the total Invoice Amount.

Partial Cancellation - If only some people in your group want to cancel, we'll work with you to find a solution that suits everyone. Just give our Yatra coordinator  team a call to talk or write an email to nanda@trekupindia.com about your options and any changes that might apply, in this case cost factor will change and a revised invoice will be provided.

Trip Cancelled by Organisation
If we have to cancel a tour unexpectedly, we'll let you know as soon as possible. You'll have the choice to get all your money back or switch to a different tour that works for you.

If a cancellation is permitted under the Yatra cancellation policy, a refund will be issued in form of a Tour/ Yatra Voucher with 12 months validity from the date of issued. The Tour/ Yatra voucher amount will be minus any non-refundable fees, such as permits or administrative costs, and or any hotel, transport cancellation fee. The refund amount will be determined by the cancellation policy and will be processed after receiving the cancellation request via email. Please note that some fees, such as cancellation fees, may apply and will be deducted from the refund amount.

• If transportation costs, local union fees, government levies (including fuel surcharges), or accommodations provided by third-party vendors other than Trekup India experience a substantial increase, it may have an impact on the overall cost. The customer will be responsible for any additional expenses incurred due to unforeseen circumstances.
• At Trekup India, we cannot guarantee that our planned itineraries will not be affected by unforeseen circumstances such as natural disasters, landslides, flight or train cancellations, or unfavorable weather conditions. In the event of such occurrences, customers will be responsible for any additional costs incurred.
• Kindly be aware that the price mentioned for these programs is calculated according to the existing tax system. Any adjustments or rises in taxes implemented by government authorities will affect the price, leading to extra fees for the customer.
• In the event of natural disasters or crises, Trekup India and our on-ground partners will provide support to ensure the safety and well-being of those affected. Please note that in such situations, it may not be feasible to seek prior approval from customers due to the urgent nature of the response. Customers will be responsible for the costs incurred during emergency response efforts.
• Please note that the trekking and driving times in the schedule are estimates and may differ due to breaks for food and photos, bad weather, or road conditions.
• All participants are expected to abstain from smoking and alcohol consumption throughout the excursion. Failure to comply with this rule will lead to the immediate termination of the trip, without warning or refund.

Trekup India will not be responsible for any consequences resulting from natural disasters, weather conditions, airline delays, quarantine, strikes, theft, or any other unforeseeable events.

The company is also not liable for any accidents involving vehicles, buses, or any other form of transportation during the program. Passengers are aware of these potential circumstances, and we will inform them promptly if any situation arises.

The company has the right to change or cancel any trip as necessary, and any costs associated with these changes will be the responsibility of the guests. Furthermore, Trekup India is not accountable for any damage or loss of personal belongings.

At Trekup India, act as a liaison between travelers and third-party service providers, including accommodations, airlines, tour operators, and transportation companies. We are not held responsible for any loss, injury, damage, delay, or inconvenience that may result from the negligence or omissions of third-party service providers or unforeseen events beyond our control. It is the traveler's responsibility to ensure their personal safety, protect their belongings, and adhere to local laws, customs, and regulations while participating in the tour.

If any issues or complaints arise during the tour, please notify your tour guide or travel coordinator promptly so that we can address them in a timely manner. Any disputes related to your tour reservation or participation should be communicated in writing to our Yatra Coordinator or Yatra Experts team for resolution. By confirming your tour reservation with us, you agree to comply with the terms and conditions outlined above.