What You Need to Know?

Trek Cancellation Related

Our Cancellation Policy: Simple, Transparent & Hassle-Free!

At Trekup India, we understand the excitement that comes with planning a trek—and the disappointment when plans unexpectedly change. While cancellations are never easy, we’ve designed one of the simplest and most transparent cancellation policies to support you during such moments.

We know how much heart goes into preparing for an outdoor adventure, and if it doesn’t work out this time, there’s always the next. Our team is here to help you navigate changes smoothly, with clarity and care.

For detailed information on cancellation timelines, refund eligibility, and terms, please visit our dedicated page:

👉 View Full Cancellation Policy

When you cancel a trek with Trekup India, we don’t just stop at processing your cancellation. We issue you a Trek Voucher so you can look forward to a new adventure in the future.

Here’s how it works:

  1. Voucher Issued on Trek Cancellation

    In line with our Cancellation Policy, your eligible refund amount is provided in the form of a Trek Voucher.

  2. Validity Period

    The Trek Voucher is valid for 12 months from the date of issue, giving you enough time to plan and rebook your adventure.

  3. Use It for Any Trek

    You can use the voucher to book any trek operated by Trekup India, subject to availability.

  4. Gifting Your Voucher

    Your voucher is fully transferable—you can gift it to a friend, family member, or fellow trekker.

  5. Easy Redemption Support

    If you’re unsure how to redeem your voucher or want to check its status, just write to us at:

    📩cancel@trekupindia.com

Trek Amenities Related

Nutritious & Wholesome Meals on Trek!

At Trekup India, we provide healthy, nutritious, and freshly prepared meals throughout the trek to ensure you stay energized and well-nourished at every step of your journey.

Morning Tea

Breakfast

Lunch

Evening Tea & Snacks

Soup

Dinner

Sweet Dish

YES

YES

YES

YES

YES

YES

YES

We serve only pure Indian vegetarian meals on all our treks. Each meal is thoughtfully prepared to include a balanced combination of Indian bread, seasonal vegetables, protein-rich lentils, and rice, accompanied by a freshly made dessert.

To keep your experience enjoyable and diverse, our menu is designed so that vegetables, lentils, snacks, and sweet dishes are not repeated throughout the trek.

Our trekking meal plan is crafted after careful research on the nutritional needs of high-altitude trekkers. We also customize the meals based on the altitude, weather conditions, and energy requirements specific to the region — ensuring your body gets the right fuel at the right time.

All trekking equipment provided by Trekup India is customized and self-branded, crafted using premium fabrics and high-quality materials. Each piece of equipment undergoes rigorous testing by our mountain experts at high altitudes to ensure reliability and performance. Our gear is specifically designed to withstand altitudes up to 6000 meters and is capable of enduring temperatures as low as -10 to -15°C.

On the trek, we provide dry toilet facilities. A hole is dug in the ground, and mud is provided nearby for use. After completing your business, please use dry toilet paper to clean up and then cover the remains with mud. For environmental reasons, we advise against the use of wet wipes or water in these facilities.

Safety Related

Trekup India’s Commitment to Safety!

At Trekup India, we prioritize the safety and well-being of our trekkers. As one of the oldest and most trusted trekking organizations, we strictly adhere to safety protocols to ensure a secure and enjoyable trekking experience. Below is an overview of the safety measures we implement during every trek:

  • Experienced Trek Leaders: All our Trek Leaders are trained in basic first aid and emergency response.

  • Daily Medical Checkups: Each trekker undergoes a daily health checkup, including:

    • Blood pressure measurement

    • Oxygen levels monitoring

    • BMI recording

  • Health Cards: A Health Card is provided to each trekker, where daily measurements are recorded for your reference.

  • Emergency Equipment: Our camps are equipped with Oxygen Cylinders to manage any emergency situations.

  • First Aid Readiness: Trek Leaders are equipped with a Basic First Aid Kit to handle minor injuries or medical issues.

  • Medical Certificate for High-Altitude Treks: For treks above 13,000 ft, we require all trekkers to submit a medical certificate from an MBBS doctor.

  • Technical Gear for High Passes: For treks involving higher passes, we provide essential technical equipment such as:

    • Ice Axes

    • Ropes

    • Harnesses

    • Carabiners

    • Ice Pitons

    • Helmets

For more detailed information about our safety protocols, please visit our Safety During a Trek page.

Trek Related Queries

What Should You Carry for the Trek?

One of the most common questions we receive from trekkers is about what to pack for the trek. While we strive to provide personalized guidance to each individual, we understand that explaining this in detail to everyone can be challenging.

To make things easier, Trekup India has created a comprehensive guide on “Things to Carry for the Trek”. This detailed article covers everything you need to know about packing for your adventure.

For complete guidance on what to pack and how to organize your gear, please visit the article on our website: Things to Carry for the Trek.

We are confident that by thoroughly reading through the article, you’ll have a clear understanding of what essentials to bring for your trek and how to pack efficiently.

At Trekup India, we love hosting solo trekkers. If you’re planning to trek alone, there’s no need to worry — we’ll connect you with other solo adventurers, and soon, you’ll be part of a group. Our goal is to ensure that you never feel alone during your journey.

Throughout the trek, you’ll not only explore stunning landscapes but also forge lasting friendships with fellow trekkers. By the end of the trek, you’ll find that you’ve gained much more than just an adventure — you’ve gained new friends and unforgettable memories.

So, if you’re a solo trekker, don’t hesitate to book with us. The adventure is waiting, and we’ll make sure you’re never alone on the trail.

At Trekup India, we believe that trekking is a passion that should be open to everyone. While there are no strict age restrictions, the mountains can be physically demanding. Generally, trekkers between the ages of 8 and 55 are well-suited for our treks, provided they maintain a high level of fitness and do not have any significant physical or mental challenges.

For trekkers over 55, we will assess your fitness level, health condition, and prior trekking experience in the Himalayas. Our priority is to ensure that you can safely enjoy the trek while meeting the physical demands of the terrain.

Whether you’re a young adventurer or a seasoned trekker, we’re here to guide you through an unforgettable experience in the mountains!

For certain treks, such as the Kashmir Great Lakes, Everest Base Camp, and other expeditions, adventure insurance is mandatory due to the high-altitude and challenging conditions. However, for most low-altitude treks like Kedarkantha, Brahmatal, Har Ki Dun, and Dayara Bugyal, adventure insurance is not a requirement.

At Trekup India, we strongly recommend that all trekkers, regardless of the trek’s altitude, carry adventure insurance. The cost of adventure insurance is minimal, ranging from Rs. 350 to Rs. 1000, but it provides invaluable peace of mind during your journey.

Precaution is always better than cure, and having the right coverage ensures you’re prepared for any unexpected situations that may arise, whether you’re trekking at low or high altitudes.

Today, Trekup India stands as one of the leading trekking organizations in India, with its own dedicated ground operations. Committed to delivering exceptional service, uncompromising safety, and the highest standards, we have a highly experienced team in place to ensure your trek is not only memorable but also meaningful.

At Trekup India, transparency and safety are our top priorities. Please review the following terms and conditions carefully before confirming your booking:

1. Price Adjustments Due to External Factors

In the event of a significant price hike in transportation, local union charges, government fees (including fuel surcharges), or accommodations provided by third parties, the increased cost will be passed on to the customer. These adjustments are beyond the control of Trekup India.

2. Itinerary Changes Due to Unforeseen Circumstances

We strive to follow the planned itinerary; however, in case of natural disasters, landslides, adverse weather, or cancellation of transportation services (flights, trains, buses), Trekup India cannot be held responsible for any changes. Any additional expenses incurred under such circumstances are to be borne by the customer.

3. Tax Structure Revisions

The quoted trek cost is based on the current tax structure. If the government imposes any new taxes or modifies existing ones, the additional cost will be added to your final bill.

4. Emergency Response and Assistance

In case of natural calamities or emergencies, Trekup India or our ground operation partners may initiate necessary safety measures or logistical changes without prior consultation. The cost of such emergency actions will be the responsibility of the customer.

5. Estimated Timings

All trekking and driving times mentioned in the itinerary are approximate. Actual travel times may vary due to weather conditions, road situations, food/photo breaks, or other unforeseen delays.

6. Strict Policy on Alcohol and Smoking

Smoking and alcohol consumption are strictly prohibited during the trek. Violation of this rule will result in immediate expulsion from the trip without any refund or prior notice.

7. Risk and Liability Disclaimer

Trekup India shall not be held responsible for any loss, injury, or damage caused by:

  • Natural calamities

  • Delays or cancellations in transportation

  • Quarantine, strikes, civil unrest, or governmental regulations

  • Accidents involving any transport used during the trip

  • Loss, theft, or damage to personal belongings

Trekkers are advised to understand that such uncertainties may arise, and Trekup India reserves the right to modify or cancel any trip depending on the situation. Any additional costs arising from such changes will be covered by the guest.

8. Booking Agreement

By confirming your booking with Trekup India, you acknowledge that you have read, understood, and agreed to the terms mentioned in this section and the trip-specific notes.

Trek Logistics Related

Pickup and Drop Timings for Treks!

Most of our trek base camps are located at a considerable distance from the nearest major transport hubs. As a result, all pickups are scheduled in the early morning hours between 5:00 AM and 6:30 AM, depending on the location and route.

Similarly, drop-offs usually take place in the evening between 6:00 PM and 7:00 PM. Due to the variability in travel time caused by road conditions or weather, we strongly recommend that trekkers plan their onward journeys either late at night or on the following day to avoid any last-minute rush or missed connections.

Yes, you can leave extra luggage at the base camp, depending on the trek you’ve booked. For treks where the start and end point is the same—such as Kedarkantha or Har Ki Dun, with Sankri as the base—Trekup India provides the option to store your additional baggage under the following terms:

Luggage Storage Terms:

  • Only one bag per trekker will be accepted, with a maximum weight limit of 15 kg.
  • If the bag weighs more than 15 kg, a storage fee of ₹500 per bag will be charged.
  • Bags must have a proper lock system to be accepted for storage.
  • Electronic items and valuables must not be stored in the bag. Trekup India is not responsible for any loss or damage of such items.
  • Luggage is stored in a common storage room, not in individual lockers.
  • You leave your bag entirely at your own risk and responsibility.

We aim to assist you in keeping your trek light and comfortable while offering basic storage support at select base camps.

At Trekup India, we do not recommend carrying a laptop during your trek, and here’s why:Reasons to Avoid Bringing a Laptop:

  • No Secure Storage: Trekking base camps do not have locker rooms or secure storage options. We cannot take responsibility for the safety of laptops or other electronic gadgets.

  • Limited Power Supply: Most base camps do not have consistent electricity or backup power, making it difficult to charge or use laptops.

  • No Internet Connectivity: Many trekking regions have no internet access or mobile data availability, rendering laptops virtually unusable for work or browsing.

  • You’re Here to Disconnect: Treks are about connecting with nature, not screens. The trekking schedule is physically demanding and time-bound — you’ll find very little time or need to use a laptop during the adventure.

For a smooth, stress-free experience, we recommend leaving your laptop safely at home and immersing yourself fully in the beauty of the mountains.